Supply Chain Coordinator

RM IT Services GmbH


Job ID :

9542


Company Type :

Staffing Firms


Industry :

Pharmaceuticals


Education Level :

Bsc,Other


Address 1 :

Western Europe,Switzerland,Fribourg,


Key Skills :

Supply / SAP / JDE /


Salary :

Negotiable


Date Posted :

17 Nov, 2017



Company Name :

RM IT Services GmbH


Location1 :

Fribourg




Job Category :

Regulatory Affairs Jobs


Experience :

Fresher


Job Type:

Contract


Travel Amount:

100.00%





Description

Job Title: Supply Chain Systems and Business Expert
Pay rate: 44.18 - 49.71
Location: Alcon Fribourg
Please use Alcon Template

- Education (minimum/desirable):

Minimum: Commercial apprenticeship or equivalent
Preferred: Bachelor in business administration with further education in Supply Chain and/or Business Engineering

Experience:

-5 years in Export Customer Service/order processing/trading operations. Have experience in International customer service / export operations handling. Business engineering project participation or management.

Languages:
-English, written and oral
-French and/or German an advantage

- Strong users of Outlook, word, excel.Experienced and advanced user in order processing in an ERP system (e.g. SAP, AS400, Oracle, …)

- Strong knowledges in Sharepoint


What will the person be doing on a day to day basis? What are the repetitive tasks & objectives?

KEY USER (JDE or SAP)
A. SUPPORT RELATED:
* Provides efficient 1st level support to CSRs in relation to JDE or SAP issues: assist in solving daily issues that come up with the various sales order process; give advice on specific order handling; analyze and solve incorrect transactions/orders/Invoices.
* Trouble shooting in JDE or SAP related order processing problems (corrections, printing issues, inventory issues) of CSRs. Handle EDI errors and error reports of the inbound (EDI Customer orders) and outbound process (EDI ASN/Invoice files to customers).
* Master data maintenance
* Assist Finance department with sales update issues and failures; perform sales updates manually if required.
* Support the JDE or SAP users in the Plants and RDC's (APL owned inventories) on daily issues with sales orders (wrong status; incorrect transactions; order that are stuck; manipulate orders in case we have missing data, change order status manually).
* Assist IT Business Analyst & Programmers in: implementing new CS process, program enhancements; bug fixes
* Coordinates EDI-tests with affiliates & suppliers (process sales orders from A-Z including warehouse and Export steps.
* Act as a Key user representative in the installation, upgrade and maintenance of the Business Application software J. D. Edwards or SAP
* Assist CS Support Group Leader in analyzing user requests; including new process set up in JDE or SAP
* Performs tests and write test scripts for new set-up and set-up changes in JDE system or SAP


B. PROJECT RELATED:
* Active participation in system or any process related projects assigned by the Group Leader or Management
* Assist CS Support Group Leader to evaluate and support Customer Service department requirements
* Proposes improvements in relation to process enhancements for the Customer Service department.
* Co-ordination and system training to new JDE or SAP users
* Co-ordination and trainings on newly implemented processes

2. CUSTOMER SERVICE REPRESENTATIVE SPECIAL FLOWS (JDE or SAP)
* Order handling for assigned countries / flows from receipt of order till final invoicing in order to secure smooth order processing
* Complaint handling
* Preparation and issue of Offers and Quotations for assigned countries
* Contact point for customers, plants, suppliers, banks, Area Managers, forwarders
* Establish and modify Customer Protocols and Commission Agreements


Company Name:

RM IT Services GmbH


Headquarters:

Hackescher Markt 2-3,


Sector:

Staffing Firms


Country:

Germany


Zipcode:

10178


Website:

www.rmgroup.ch


Employees:

100 - 499


Industry:

Pharmaceutical Recruitment


Phone No. :

+41583560693


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit www.rmgroup.ch.

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