Service Excellence Manager 

RM IT Services GmbH

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Job ID :


Company Type :

Staffing Firms

Industry :


Education Level :


Address 1 :

Western Europe,--Basel,Basel,

Key Skills :

Service Excellence Manager

Salary :


Date Posted :

28 Aug, 2018

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Medical Jobs

Experience :


Job Type:


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Service Excellence Manager with profound reporting knowledge wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:

* Bachelor degree in Informatics or related field with working experience in an internal function as well as in a support function
* Expertise in several Data Reporting Tools coupled with excellent analytical skills
* Competency of using Excel and other Office tools
* Ability to work in a team with diverse tasks
* Languages: fluent English both written and spoken

Your tasks:

* Being responsible for operational management of assigned function or unit and overall productivity efforts within the function, including coordination of function specific tasks, close collaboration with Finance, internal communications and related Change Management
* Supporting the definition of the NBS IT strategy to ensure the strategy is tracked, benchmarked and updated
* Aiding audit preparations and information governance activities within the function as well as the function's managers and experts to maximise customer satisfaction
* Managing and monitoring IT process implementation, overall objective setting preparation and facilitating process in order to achieve consistent objective setting in function
* Analysing opportunities to increase service levels and mitigate issues in service delivery within or across functions as well as improving the service quality within the IT Operation's defined framework
* Ensuring the adherence with Security and Compliance policies and procedures within Service excellence scope
* Acting as point of escalation for the support functions of Finance and Procurement, being the SPOC for IT audits in local sites, including preparation, interface to local organisation and working closely with ISRM

Start: ASAP
Duration: 04MM+
Location: Basel, Switzerland
Ref.Nr.: BH13383

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:

* All administrative questions
* Finding an apartment
* Health - and social insurance
* Work permit and much more

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms







100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit

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