Service Desk Country Lead

RM IT Services GmbH

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Job ID :


Company Type :

Staffing Firms

Industry :


Education Level :

Master of Science

Address 1 :

Western Europe,--Basel,Basel,

Key Skills :

Service Desk & On-Site, Desk Support, Project Management

Salary :


Date Posted :

17 Jan, 2018

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Information Technology Jobs

Experience :


Job Type:


Travel Amount:

upto 15%


Service Desk Country Lead with profound Project Management knowledge wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:

* Relevant project execution experience combined with management in offshore modelling
* Know-how of HM services and projects
* Background in Service Transition on Service Desk & On-Site
* Ability to work in remote geographies and establish yourself in an effective manner
* Languages: fluent English both written and spoken

Your tasks:

* Collaborating with the supplier and confirming plans and scope for wave, country, location and service of delivery
* Supervising progress and reporting back to the main program using standard processes from program PMO
* Being responsible as first line of escalation for the supplier and resolving issues and conflicts where possible
* Monitoring supplier milestones and delivery dates as well as validating overall progress to supplier reporting
* Coordinating project and service team and sub-team activities, furthermore travelling to customer locations
* Following and promoting appropriate Governance for transition operations and processes

Start: ASAP
Duration: 4MM+
Location: Basel, Switzerland
Ref.Nr.: BH12235

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:

* All administrative questions
* Finding an apartment
* Health - and social insurance
* Work permit and much more

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms







100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit

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