Production / Business Support Manager

RM IT Services GmbH

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Job ID :


Company Type :

Staffing Firms

Industry :


Education Level :


Address 1 :

Western Europe,--Zurich,Zürich,

Key Skills :

Production / Business Support Manager

Salary :


Date Posted :

14 Dec, 2020

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Information Technology Jobs

Experience :


Job Type:


Travel Amount:



Production / Business Support Manager with fluent German skills wanted for a globally operating Zurich based company in the financial sector.

Your experience/skills:

* 5+ years of prior experience in IT Production Support, Compliance Operations or Business Integration role
* Previous Consultancy experience would be very much beneficial
* Understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
* Knowledge of Regulatory and Front-Office projects, Business Operation and Compliance disciplines
* Ability to work independently with partners from multiple regions, backgrounds and levels
* University Degree or equivalent practical experience in Information Technology, Business Administration or a related field
* Languages: English and German, fluent in written and spoken

Your tasks:

* Performing 1st & 2nd Level Business Support
* Providing direct client interaction and collaborating with IT 2nd Level Support on global user enquiries
* Coordinating and aligning with Product Owners and development teams
* Ensuring the existence of user guidance material, tool manuals and training material
* Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
* Ensuring consistent system monitoring, in time reporting cycle as well as emergency Data Base queries
* Providing support with task force activities in the event of critical incidents
* Handling ad hoc requests and supporting the Business Integration lead in topics along the User and Platform Enablement discipline







Zurich, Switzerland


Does this spark your interest? Then take the next step by sending us your CV as a Word document and a contact telephone number on which you are reachable during working hours.

Going the Extra Mile.

As a preferred recruitment agency for Swiss banks, international insurances, finance service providers, software and pharma companies, we acquire exciting positions since 1998 in Zurich, Bern, Basel and other regions in Switzerland every day.

Due to work permit restrictions we unfortunately can only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

New to Switzerland? In case of a successful placement, we support you with:

* All administrative questions
* Finding an apartment
* Health- and social insurance
* Work permit and much more

Thank you for your interest. By applying, you give us the permission to internally store and process your data for the application process. We strictly comply with the applicable data protection laws.

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms







100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

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