QA Complaints Officer


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Job ID :


Company Type :

Staffing Firms

Industry :


Education Level :


Address 1 :

United Kingdom,Lancashire,Lancashire,

Key Skills :

Quality Assurance, QA, Quality, CAPA, SAR, SAE, Pharma*, biotechnology. invesitgations, complaints,

Salary :


Date Posted :

29 Nov, 2018

Company Name :


Location1 :


Job Category :

Quality Assurance Jobs

Experience :


Job Type:


Travel Amount:



This is an exciting opportunity to develop and progress your career with a successful company who supply unique and innovative, nutritionally inspired products for farm animals and their companions.

Looking for a Quality Complaints Officer working on a part time basis. Working for a manufacture and distribution organisation that specialises in animal health and nutrition products. Must have 2 years or more experience in a similar position.

Job Title: Quality Complaints Officer

Reference No: 243911

Salary: £22000 pro rata

Job Type: Permanent- Part time

Location: Lancashire



Receive, log, investigate and process each complaint that is received for all companies within the Tangerine Group as per required procedures.

Ensure all complaints are processed accurately and investigations are appropriate and timely, consulting relevant staff where required.

Consult relevant Heads of Department to establish Root Cause and CAPA when required.

Ensure that relevant staff are made aware of the outcome of the investigation where required.

Perform regular trend reviews of complaints to identify potential quality issues and highlight these as per required procedures.

Provide reports as required to the Group Quality Manager and/or Head of Quality on the trend reviews and summary of complaints.

Attend weekly QA/QC meetings to maintain awareness of current department and concerns.

Attend Monthly Quality Meetings to discuss cross departmental quality activities and report on Complaint metrics.

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