Operations Performance Manager

Paramount Recruitment Ltd

Job ID :


Company Type :

Staffing Firms

Industry :

Science and Research

Education Level :

Master of Science

Address 1 :

United Kingdom,London,London,

Key Skills :

Keywords: Operations, Performance, Manager, ISO, Leadership, Jira, Confluence, Bioinformatics, Genom

Salary :


Date Posted :

06 Jun, 2018

Company Name :

Paramount Recruitment Ltd

Location1 :


Job Category :

Biotech Jobs

Experience :


Job Type:


Travel Amount:



Operations Performance Manager

Paramount are working in partnership with Genomics England to expand their team in order to deliver success with the 100,000 Genomes Project. This is a challenging and fast moving project with the aim to carry out whole genome sequencing on 100,000 participants. Genomics England works with key partners to collect, transport, store, quality check and sequence the samples from participants. The aim for this project is to create a new genomic medicine service for the NHS - transforming the way people are cared for. Patients may be offered a diagnosis where there wasn't one before. In time, there is the potential of new and more effective treatments.
This role's main purpose is to ensure the smooth operations of the bioinformatics pipeline in accordance with ISO 15189 standards.
Leading a team of ~4 people, you will be responsible for the day to day running of the results pipeline, updating senior and external stakeholders on the status of the pipeline and reporting to the quality team.

*Monitoring delivery, operational trouble shooting and implementing sustainable continuous improvements that drive successful KPI delivery
*Contributing to the development and execution of the operational pipeline line strategy, roadmap and operational objectives, KPIs and resource and budget plans
*Leading a team to ensure the day to day running of the operations pipeline.
*Ensuring that the reporting of the bioinformatics pipeline status is up to date and dashboards are updated. Producing weekly report on KPIs for the ISO 15189 standard.
*Representing Bioinformatics operations at key quality and team reviews.
*Interfacing with operations teams within other functions across Genomics England to ensure the smooth running of the pipeline.
*Working to continuously improve the operations process and to promote a quality culture.
*Ensuring Service desk tickets are responded to by the team in a timely manner.
*Maintaining service desk ticket backlog
*Essential to have knowledge of working within an ISO accredited lab (preferably ISO 15189 or ISO17025).
*Strong record of leadership and multiple stakeholder groups while under tight timelines.
*Solid expertise of using Continuous Improvement methods in an operational setting to achieve operational objectives
*Proven expertise in using performance metrics to drive results
*Experience of trouble shooting and operational problem resolution (eg root cause analysis)
*Exposure to Lean processing is desirable
*Desirable to have knowledge of JIRA and Confluence.
*Experience responding to service desk enquires and external customer enquires desirable.
*Experience running operations in a large company or laboratory.
*Data management, operational and scientific problem-solving skills.
*Report writing, analytical and reporting skills.
*Must have demonstrated excellent ability to interface with customers and internal teams.
*Be able to work cross-functionally through many teams to execute goals and set and meet milestones.
*Proven team management and people development expertise
*Basic understanding of genetics, sequencing and bioinformatics is desirable.
*Strong organisational, time management and planning skills.
*Self-motivated, with excellent ability to work on own initiative.
*Excellent team-working skills with willingness and ability to engage with others at all levels of the organisation.
*Ability to analyse information and present it in a clear, concise way to clinical, scientific, and corporate audiences.
*Ability to work under pressure without compromising the quality of work.
*Excellent written and interpersonal skills.

There are some great benefits on offer with this role including a competitive salary, pension, generous holidays and more.
Please do not hesitate to contact Harvey Uppal at huppal@pararecruit.com or call (+44) 121 616 3407 to discuss this opportunity further.
Keywords: Operations, Performance, Manager, ISO, Leadership, Jira, Confluence, Bioinformatics, Genomics, Data Management, London.

Paramount Recruitment Limited provides services as an agency and an employment business. We regularly have similar roles in this area. Please see our website for details or send your CV in to us to find out the latest opportunities.

Company Name:

Paramount Recruitment Ltd


No. 5 Lower Temple Street,No. 5 Lower Temple Street


Staffing Firms


United Kingdom


B1 1QU




less than 100


Pharmaceutical Recruitment



Phone No. :

+44 (0)121 616 3460

Specialist in Permanent, Contract and Interim recruitment solutions to the Pharmaceutical and Life Science industries throughout Europe.

Our goal is to assist our candidates in finding that “perfect fit” between individual skills and experience and the right career opportunity. We identify and only present the positions that accurately reflect a chosen professional path. We discuss opportunities in detail, respect choices and ask permission prior to presenting any details to prospective clients. We brief and prepare every candidate for client meetings, and once the interview process is complete, provide feedback in a timely manner.

Our clients choose Paramount because:
• We are a Corporate Member of REC (Recently Inspected)
• We aspire to build long-term partnerships
• Our consultants are highly trained with expert market knowledge
• We are one of the most effective advertisers on the Internet
• We provide tailored Recruitment Solutions
• We keep up-to-date with Industry information – Salary scales, market knowledge, skills shortages

For more information,visit www.paramountrecruitment.co.uk.

View all Paramount Recruitment Ltd Jobs

Established in January 2003, Paramount Recruitment is an independent recruitment consultancy which has grown to be one of the leading recruiters to the Healthcare, Pharmaceutical and Scientific industries, throughout the UK and Europe.

Our Vision is to be internationally recognised and admired as the number one recruitment solutions provider to the Healthcare Pharmaceutical and Scientific industries.

Our Mission is to employ the best Consultants, whose aim is to deliver a professional and superior service to ensure our clients achieve their business goals and our candidates attain their career aspirations.
Our Values define who we are as an organisation and what makes us different. They influence the way we work with each other – and the way we serve our clients and candidates:

  • Respect - Paramount people listen, engage and contribute to ensure we make  the best possible decisions.  We are proud to work in recruitment.  Our diversity    makes our team uniquely adaptable to whatever challenges be it location, industry or culture we work in.
  • Integrity - Credibility means everything.  We are honest and transparent in our approach with everyone.
  • Entrepreneurial - We make it our business to excel when others can’t.  We relish the opportunity of a challenge using innovative and unique solutions.  We strive to be the agency of choice.
  • Experts Continuous knowledge building and sharing is central to our success.  We work in partnership with clients and candidates, our combined knowledge of industry and recruitment ensures we match the right person to the right job at the right time.
  • Success – At Paramount we recognise and reward achievement, we nurture an environment where people can fulfil and maximise their potential.

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