Customer Support Specialist

RM IT Services GmbH


Job ID :

16701


Company Type :

Staffing Firms


Industry :

Call Centre and Customer Service


Education Level :

Bachelor of Business Administration


Address 1 :

Western Europe,--Zurich,Zürich,


Key Skills :

Customer Support


Salary :

Negotiable


Date Posted :

07 Jan, 2022



Company Name :

RM IT Services GmbH


Location1 :

Zürich




Job Category :

Information Technology Jobs


Experience :

Fresher


Job Type:

Contract


Travel Amount:

negotiable





Description

Customer Support Specialist vacancy for a globally operating Zurich based company in the technology sector.

Your tasks:

* Providing internal and external customer support such as technical, order assistance and payment-related assistance
* Managing relevant resources to have complete case ownership and to increase customer satisfaction
* Ensuring the resolution of customer issues like order, technical, and payment by cooperating with Sales, Operations, Supply Chain Management, and other internal and external teams
* Coordinating resolution with After- Sales Service and/or Spare Parts teams

Your experience/knowledge:

* Work experience in client services within the technology industry
* Experience in dealing with clients and the ability to understand securities and global custody products
* Ability to increase customer satisfaction as well as a good understanding of new technologies
* A thorough understanding of client services and timely resolving of client enquiries
* Good MS Excel, Power Point, Work and Outlook skills

Your soft skills:

* Strong problem-solving skills and able to work under pressure
* Adaptable, motivated, self-directed and driven

Location: Zurich, Switzerland
Sector: Technology
Start: ASAP
Duration: 03MM+
Ref.Nr.: BH 18023

Take the next step and send us your CV and contact phone number on which we can reach you during working hours.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.


Company Name:

RM IT Services GmbH


Headquarters:

Hackescher Markt 2-3,


Sector:

Staffing Firms


Country:

Germany


Zipcode:

10178


Website:

www.rmgroup.ch


Employees:

100 - 499


Industry:

Pharmaceutical Recruitment


Phone No. :

+41583560693


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit www.rmgroup.ch.

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