Customer Support Specialist

RM IT Services GmbH

Job ID :


Company Type :

Staffing Firms

Industry :

Call Centre and Customer Service

Education Level :

Bachelor of Business Administration

Address 1 :

Western Europe,--Zurich,Zürich,

Key Skills :

Customer Support

Salary :


Date Posted :

07 Jan, 2022

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Information Technology Jobs

Experience :


Job Type:


Travel Amount:



Customer Support Specialist vacancy for a globally operating Zurich based company in the technology sector.

Your tasks:

* Providing internal and external customer support such as technical, order assistance and payment-related assistance
* Managing relevant resources to have complete case ownership and to increase customer satisfaction
* Ensuring the resolution of customer issues like order, technical, and payment by cooperating with Sales, Operations, Supply Chain Management, and other internal and external teams
* Coordinating resolution with After- Sales Service and/or Spare Parts teams

Your experience/knowledge:

* Work experience in client services within the technology industry
* Experience in dealing with clients and the ability to understand securities and global custody products
* Ability to increase customer satisfaction as well as a good understanding of new technologies
* A thorough understanding of client services and timely resolving of client enquiries
* Good MS Excel, Power Point, Work and Outlook skills

Your soft skills:

* Strong problem-solving skills and able to work under pressure
* Adaptable, motivated, self-directed and driven

Location: Zurich, Switzerland
Sector: Technology
Start: ASAP
Duration: 03MM+
Ref.Nr.: BH 18023

Take the next step and send us your CV and contact phone number on which we can reach you during working hours.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms







100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

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