Customer service Quality and Compliance Specialist

RM IT Services GmbH

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Job ID :


Company Type :

Staffing Firms

Industry :

Call Centre and Customer Service

Education Level :


Address 1 :

Western Europe,--Basel,Basel,

Key Skills :

Customer Service

Salary :


Date Posted :

09 May, 2018

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Entry Level Pharma Jobs

Experience :


Job Type:


Travel Amount:



Customer service Quality and Compliance Specialist wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:

* Commercial diploma and 3+ years' of relevant experience in addition to further education in either export or international customer service
* Background in a pharmaceutical or audit company and asset management is advantagegeous
* Forensic auditing and reporting skills coupled with strong demonstrated written and presentation skills
* Familiarity with SAP, CRMs, and Microsoft Office Suite as well as systems and general business operations
* Ability to investigate, understand ethics, regulations and importance of quality and compliance along with an proactive, analytical mind-set, efficient and precise working style, who is focused on details
* Languages: fluent English both written and spoken, French and German is a plus

Your tasks:

* Ensuring compliance of process with internal procedures and policies along with creating new working documents and SOP
* Updating the documentation when required and communicating to the teams if any changes occurred, including providing training on changes
* Participating proactively in the process of quality management system as well as helping organisation meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
* Supporting the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times
* Liaising with various departments throughout the company as well as being a trusted advisor
* Documenting policies and procedures coupled with documenting customer protocols, best practices and workflow, including updating of internal work instructions and training materials

Start: ASAP
Duration: 12MM+
Location: Basel, Switzerland
Ref.Nr.: BH12829

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:

* All administrative questions
* Finding an apartment
* Health - and social insurance
* Work permit and much more

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms







100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit

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