Contract IT Support Analyst

Key People

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Job ID :

8882


Company Type :

Staffing Firms


Industry :

Pharmaceuticals


Education Level :

Bsc


Address 1 :

United Kingdom,--Cambridge,Cambridge,


Key Skills :

IT Support Analyst, Technical Support, Desk-side Support


Salary :

Negotiable


Date Posted :

28 Sep, 2017



Company Name :

Key People


Location1 :

Cambridge




Job Category :

Information Technology Jobs


Experience :

Fresher


Job Type:

Contract


Travel Amount:

negotiable





Description

The Contractor, IT Support Analyst will provide all levels of technical support to end-users. A mix of interpersonal and technical skills will be required to support both local (50%) and remote staff (50%). Maintaining a high degree of customer satisfaction is the primary objective of this position. After-hours work will be required periodically to support scheduled maintenance, projects, and unscheduled emergencies.

Provide both remote and desk-side support to employees across multiple locations. Supported products and technologies include, but are not limited to the following.

Microsoft Office 365
SharePoint Online 2013
Windows 7 and 10
Microsoft Office 2013 and 2016
Dell Notebooks and Desktops
iPhone and iPad
Active Directory computer and user accounts
LAN/WAN and internet connectivity troubleshooting
Remote connectivity and troubleshooting
Network Printers
Video and Web Conferencing
Disk imaging tools
Disk Encryption tools
Client management tools (Dell Kace)
Service Desk tools

* Collaborate with IT team members and provide support on IT projects.
* Work with software and hardware vendors on support issues.
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* Prepare and deploy PCs and Smartphones.
* Track assets as they are received, deployed and redeployed.
* Document support requests and solutions in helpdesk system.
* Document support processes and procedures. * Conduct both new hire and ongoing computer system training and education.
* Comply with IT Policies and SOPs.

Candidates must be comfortable working with staff at all levels of an organization, both remotely and in person. The candidate must be able to prioritize a diverse range of tasks while providing effective support.


Company Name:

Key People


Headquarters:

Catherine House,Adelaide Street


Sector:

Staffing Firms


Country:

United Kingdom


Zipcode:

AL3 5BA


Website:

www.keypeople.co.uk


Employees:

less than 100


Industry:

Pharmaceutical


City:

St Albans


Phone No. :

01727 817 626


Key People is a recognised leading supplier of staffing and recruitment services to the Pharmaceutical, Scientific & Biotech industry. The company has been operating for over 20 years and has an integrated team of qualified recruitment consultants averaging more than 7 years of recruitment experience. Each consultant is a specialist recruiter for their market area, so they can provide full market advice to candidates and clients alike.

For more information,visit www.keypeople.co.uk.

View all Key People Jobs



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