1st Level Helpdesk Supporter MO365 Active Directory windows 10

RM IT Services GmbH

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Job ID :

16927


Company Type :

Staffing Firms


Industry :

IT


Education Level :

Other


Address 1 :

Western Europe,Switzerland,Zug,


Key Skills :

IT Support, Helpdesk


Salary :

market rate


Date Posted :

08 Jul, 2022



Company Name :

RM IT Services GmbH


Location1 :

Zug




Job Category :

Information Technology Jobs


Experience :

Fresher


Job Type:

Contract


Travel Amount:

negotiable





Description

1st Level Helpdesk Supporter vacancy for our Zug based client in the commodity trading sector.

Your tasks:

* Recording and handling any received request within a committed timeframe
* Communicating and following up the person who raised an incident
* Ensuring the documentation of various issues and their related solution as well as their accessibility
* Participating in stand-up meetings related to reviewing production issues and ensuring the documentation process
* Cooperating with the 2nd level support team for complex issues

Your experience/knowledge:

* Experience as 1st Level Support
* Expertise in classifying incoming user questions with appropriate processing
* Fluent English skills, verbally and written, German is a plus

Your soft skills:

* Excellent communication and problem solving skills
* Ability to work in a pro-active way, independently and in a team

Location: Zug, Switzerland
Sector: Commodity Trading
Start: ASAP
Duration: 03MM+ (try and hire)
Ref.Nr.: BH18981

Take the next step and send us your CV and contact phone number on which we can reach you during working hours.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are welcome, we will support you all the way.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.


Company Name:

RM IT Services GmbH


Headquarters:

Hackescher Markt 2-3,


Sector:

Staffing Firms


Country:

Germany


Zipcode:

10178


Website:

www.rmgroup.ch


Employees:

100 - 499


Industry:

Pharmaceutical Recruitment


Phone No. :

+41583560693


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit www.rmgroup.ch.

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