1st Level Helpdesk Supporter MO365 Active Directory windows 10

RM IT Services GmbH

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Job ID :


Company Type :

Staffing Firms

Industry :


Education Level :


Address 1 :

Western Europe,Switzerland,Zug,

Key Skills :

IT Support, Helpdesk

Salary :

market rate

Date Posted :

08 Jul, 2022

Company Name :

RM IT Services GmbH

Location1 :


Job Category :

Information Technology Jobs

Experience :


Job Type:


Travel Amount:



1st Level Helpdesk Supporter vacancy for our Zug based client in the commodity trading sector.

Your tasks:

* Recording and handling any received request within a committed timeframe
* Communicating and following up the person who raised an incident
* Ensuring the documentation of various issues and their related solution as well as their accessibility
* Participating in stand-up meetings related to reviewing production issues and ensuring the documentation process
* Cooperating with the 2nd level support team for complex issues

Your experience/knowledge:

* Experience as 1st Level Support
* Expertise in classifying incoming user questions with appropriate processing
* Fluent English skills, verbally and written, German is a plus

Your soft skills:

* Excellent communication and problem solving skills
* Ability to work in a pro-active way, independently and in a team

Location: Zug, Switzerland
Sector: Commodity Trading
Start: ASAP
Duration: 03MM+ (try and hire)
Ref.Nr.: BH18981

Take the next step and send us your CV and contact phone number on which we can reach you during working hours.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are welcome, we will support you all the way.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

Company Name:

RM IT Services GmbH


Hackescher Markt 2-3,


Staffing Firms








100 - 499


Pharmaceutical Recruitment

Phone No. :


Professional Resources, Professional Services Since its establishment in 1998, the RM Group has developed to become one of the leading companies in the field of IT Resources Management in Switzerland. As a specialised recruitment agency, we find highly qualified experts for your projects. This is the basic requisite for the targeted development of IT strategies and for the practical implementation of IT projects. The RM Group is among the few significant Swiss recruitment agencies which fulfills all requirements related to compliance and quality assurance per ISO 9001, ISO 14001, GoodPriv@cy® and EcoVadis certification.

For more information,visit www.rmgroup.ch.

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